FAQ

Questions About Products-Polypropylene

Q

LCY PP package

A
1.Normal Package: 25KG per Bag (Woven or PE Bag).
2.Non Wooden Package. If the package with pallet, we only use plastic pallet.
3.If you have special request for package such as Sea Bulk or Flexible Bag, please kindly contact with us.
Q

About the Quality of our PP Resin, is there any difference between Woven Bag and PE Bag?

A
There is no difference in our PP resin, only for different loading bag.
Q

What is the basic quantity per container for export?

A
Without pallet :17MTS/20’; 24MTS/40’HQ . 
Included pallet:12MTS/20’; 24MTS/40’HQ .
Q

How to get any relative certificate or test report from LCY?

A
1.Data sheet and MSDS: Please visit our website to download it directly.
2.Third Party certificates or test reports such as FDA/ROHS/REACH: Please ask our Customer Service Dept. to provide you.
(P.S.: Due to our third party certificate just provide to our direct customer, If you did not purchase PP from us directly, please kindly ask your distributor to give you this Data.)
Q

How long can receive the cargo after ordering?

A
The order will be shipped out depends on when it is given, as for delivery time which is lain on different destination too. Avoiding any unexpected issue causes out of stock, please give your order in advance for safe.
Q

How to contact with the right person?

A
Please use “Contact Us” to indicate your company data in details, including material No./quantity/destination and you request, we will touch you right away.
Q

If LCY has any agent in some area?

A
We don’t have any agent in any area till now to sell our material, but if you need, we could see if there is any our customer who is the trader could sell our material in your area for you.
Q

If there is any LCY material could instead of yours bought from other supplier?

A
Please use “Contact Us” to indicate your company data in details, including material No./quantity/destination and you request, we will touch you right away.
Q

Customer shipping mark if any.

A
Our bag has included full information of product, so we will not stick any customer’s shipping mark outside of the bag, we just show the shipping mark in our shipping document if customer need.
Q

Other questions.

A
Please use “Contact Us” ,we will contact with you by return.

Questions About Products-PCMA

Q

What are performance composites?

A
1) The composites are made of the matrix and reinforcement materials to enhance their properties due to higher mechanical strength of the selected reinforcement materials in the recipe.
2) PP composites are specially formulated recipes to achieve various material properties.
There are five main categories: (1) mineral filled, (2) flame retarded, (3) impact-modified, (4) glass fiber reinforced, and (5) specialty grades.
3) TPO’s are specially formulated PP composites with enhanced high impact resistance. Many grades are available for selection based on different impact strength requirements.
4) TPV thermoplastic vulcanizates are diversified in hardness shore A/D and end applications. They exhibit excellent compression set resistance, chemical resistance, and high good heat aging properties. Applications include extrusion or injection, such as automotive sealing system, window gaskets and many soft touch uses.
Q

How long do the customers have to wait before receiving the products?

A
We begin to prepare the goods immediately after your order is confirmed. Under normal circumstances, goods can be shipped out within 7 working days after order confirmation. If no inventory is available, we will prepare for production and shipping as soon as possible.
Q

How do we acquire product information, such as TDS, MSDS, RoHs, Reach, and UL Card?

A
TDS, MSDS, and UL Card in both Chinese and English can be downloaded from LCY website. Designated distributors can provide relevant information should the purchased be done via them. For direct purchase customers, please contact our sales and/or CSR for more information.
Q

Do you provide product certifications?

A
Please contact our sales representatives and/or CSR for more information.
Q

Are there product certifications for automotive applications?

A
Please contact our sales representatives and/or CSR for more information.
Q

Is there information regarding product value chain?

A
Please contact our sales representatives and/or CSR for more information.
Q

What are the packaging choices?

A
In general, 25kg packages are used for PCB products, including woven bags for PCMA and PE bags for TPV. Please contact our CSR for more information regarding special packaging requirement, such as plastic pallets and super sacks.
Q

How do we contact distributors?

A
Please contact our sales representatives for more information.
Q

How do we obtain product price?

A
Please contact our sales representatives for more information.
Q

Do you provide technical service?

A
Please contact our sales representatives and/or CSR for more information.

Questions About Products-Fiber

Q

Fiber denier

A
2D/3D/6D/15D/18D/70D
Q

Fiber cut length

A
38/50/60/76/90/100 mm
Q

What is the basic quantity per container for export?

A
20’FCL: 30 bales around 8,000-8,500kg 40’FCL; 78 bales around 22,000-23,000kg
Q

Hydrophilic or hydrophobic?

A
We can supply hydrophilic;durable hydrophilic and hydrophobic PP fiber.
Q

How long can receive the cargo after ordering?

A
The order will be shipped out depends on when it is given, as for delivery time which is lain on different destination too. Avoiding any unexpected issue causes out of stock, please give your order in advance for safe.
Q

Minumin order quantities?

A
One 20’FCL quantities;and 3,000kg for each color fiber.
Q

Does LCY have any agent in some areas?

A
We don’t have any agent in any area till now to sell our material, but if you need, we could see if there is any our customer who is the trader could sell our material in your area for you.
Q

How to get any relative certificate or test report from LCY?

A
1.Data sheet and MSDS: Please visit our website to download it directly. 2.Third Party certificates or test reports such as FDA/ROHS/REACH: Please ask our Customer Service Dept. to provide you. (P.S.: Due to our third party certificate just provide to our direct customer, If you did not purchase PP from us directly, please kindly ask your distributor to give you this Data.)
Q

How to contact with the right person?

A
Please mail to servicepp@lcygroup.com to indicate your company data in details, including material No./quantity/destination and you request, we will touch you right away.
Q

Other questions

A
Please mail to servicepp@lcygroup.com , we will contact with you by return.

Questions About Products-Methanol & Solvent

Q

What are the products line of Methanol BU?

A
There are Formaline、Hexamine、Paraformaldehyde、Pentaerythritol、Di-pentaerythritol、Sodium Formate etc .
Q

What are the product packing condition ?

A
Methanol and Formaline are in lorry for domestic sales . 25kg paper bag and 500kg jumbo are available for export market
Q

Are those relative certificate authorized for products?

A
ISO14001, ISO9001, OHSAS18001 , RoHS Registration of Chemical Substance are non detective.
Q

How to get product spec.?

A
For domestic sell , contact window : eric.lee@lcygroup.com For exporting, contact window : michelle.kuo@lcygroup.com
Q

Free sample can be provided?

A
Sample can be provided conditionally, please contact our sales person
Q

What is leadtime?

A
For local sell, please contact sales person. For exporting, normally it is around 40 days after receipt of L/C or T/T.
Q

The way of delivery?

A
For local sell : by Lorry or truck For exporting : by container by sea way
Q

Where are the production plant site located ?

A
Kaohsiung , Taiwan/Zhenjiang , China
Q

Are there any major restriction in delivery to products?

A
Hazardous permission license is necessary in delivery or carrying weight allowance registration for certain products.
Q

What are products life time?

A
It is different life time depends keeping way and physical state to each product, please contact our sales.
Q

What is DME uasge?

A
DME can be used as propellants, blowing agents, solvents, aerosol extraction agent. It can be used widely in automotive fuel.

Questions About Products-Thermoplastic Elastomers

Q

Where are your plants? What is your production capacity?

A
3 production sites: Huizhou, China; Kaohsiung, Taiwan; and Baytown, USA. Total SBC capacity is 490,000 MT/Y.
Q

Where can we find regulatory information on your products?

A
Product information on regulatory matters can be found in the Regulatory Affairs Product Stewardship Information Data Sheet (RAPIDS).
Q

Does LCY provide customers with Technical Service?

A
Yes, LCY TPE provides technical services and assistance, mainly by laboratories at Kaohsiung, Taiwan & Texas, USA.
Q

LCY SBS/SEBS/SIS product lead time?

A
Upon receipt of the payment/ LC, the shipment arrangement for Taiwan domestic market is generally 3 to 5 days and for other regions is about two weeks.
Q

SEBS/SBS/SIS product shelf life?

A
SBS & SIS: 18 monhts & SEBS: 2 year
Q

Any possibility to collaborate with LCY for new Product Development?

A
We welcome customers proposed projects and could provide samples for testing with technical assistance if needed.
Q

Whats the difference between SEBS and SBS?

A
SEBS is a hydrogenated SBS and its double bonds were saturated. Therefore, the rubber products provide better weatherability, aging resistance and heat resistance .
Q

Whats the SEBS and SBS in the processing differences

A
SEBS compounds can be used for injection, extrusion and blow molding and so on thermoplastic processing methods to the manufacture various objects. The processing temperature of SEBS and SBS is different due to different structure. In terms of processing temperature, SBS processing temperature is generally between 150 ~ 200 ℃, and SEBS is between 190 ~ 260 ℃.
Q

What are the advantages and disadvantages for SIS, SBS, SEBS in hot melt adhesives application?

A
SIS: easy to increase the adhesion, can provide balanced physical properties for PSA , it also has a tendency to degrade after aging. SBS: not easy to increase the adhesion, its price is lower than SIS, it has a tendency to cross-linking after aging. SEBS: difficult to increase the adhesion, has better heat and weather resistance than SIS and SBS.
Q

What products are suitable for asphalt modification?

A
Globalprene GP-3501, GP-3411 and GP-3710 are suitable for asphalt modification. GP-3501 and GP-3710 are linear structure, they are mainly for road asphalt modification, GP-3411 is radial structure and is mainly for roof waterproofing.

Questions About Products-Storage & Warehousing

Q

Kaohsiung Terminal ‘s Night –Sailing restrictions

A
If ship doesn’t has the night-sailing equipments, the docking procedure is not allowed to be performed at night during the night sailing period announced by Kaohsiung Harbor Bureau
Q

Port 57 & 58 dock restrictions

A
Only has the dock draft and ship length limits.
Q

How many delivery flow rate tank can handle?

A
It depends on the pump capacity, cargo volume and quality. We can calculate the flow rate after one hour pumping.
Q

How to estimate the real storage capacity of tank?

A
Tank volume x product specific gravity x 90% (margin)
Q

Does there has the Integrated Vessel Status Reporting System?

A
Website as below: http://www.khb.gov.tw/index_m.aspx?Link=Sitemap_List.aspx?type=3 website including kaushing port , Anping Harbor, Budai Port, and Magong Harbor Vessel Status
Q

Night-sailing equipments

A
Ship should be equipped with the self propelled devices. Without it, the docking procedure is not allowed to be executed.
Q

Section Traffic control

A
Trailer,Container Car and Oil Tank Trailer can’t be permitted to drive through Kuojian Rd (Qianzhen District) from Monday to Friday , AM 07:00~08:00 and PM 17:00~18:00
Q

Bonded goods Storage

A
Bonded goods only can be stored in Bonded tank. The duty-paid goods can not be stored in bonded tank and vice versa.
Q

How long will it take to process disabling/abling the bonded tank licence?

A
It will take 10~14 business days to disabling/abling the bonded tank licence
Q

What is oil boom?

A
To prevent the chemical spreading over the water surface, Kaohsiung Harbor Bureau request every ship should be surrounded by the oil boom.

Questions About Investment

Q

When was LCY listed on the Taiwan Stock Exchange?

A
LCY was listed on the Taiwan Stock Exchange (TSE) on Dec 17, 1977 under the ticker 1704.
Q

What is LCYs dividend policy?

A
The Corporation’s Articles of Incorporation provide that the following shall be appropriated from the annual net income (less any deficit): a.10% thereof as legal reserve; b.Special reserve (equal to the net debit balance of certain stockholders’ equity accounts) provided in accordance with a directive; c.Bonus to employees at 0.5% and bonus to directors and supervisors at 0.5% of the remainder; and d.The sum of the remainder and prior years’ unappropriated earnings less amounts reserved for business needs may be retained or used as dividends. These appropriations shall be resolved by the stockholders in the following year and given effect to in the financial statements of that year. The Corporation’s Articles of Incorporation also prescribe that no less than 10% of total dividends shall be paid in cash; however, if cash dividend is less than $0.1 per share, dividends distributed will be paid totally in stock.
Q

What is the rounding rule of the dividend payment amount?

A
The amount of dividend payment is rounded down to zero decimal places.
Q

What do you need to do in order to participate in LCYs dividend payments?

A
A shareholder must own LCY shares through the day before the ex-dividend date to be entitled to the proposed dividend payment.
Q

Whom may you contact for LCY common shareholder services?

A
If you have any questions concerning your common shares, please call The Transfer Agency Department of Chinatrust Commercial Bank in Taiwan at 886-2-2181-1911 . You may also write to the bank at 5F, No. 83, Chung-Ching South Road Section 1, Taipei, Taiwan. (Fax: 886-2-2311-6723) or, visit the banks website at http://www.chinatrust.com.tw Alternatively, you may also contact LCY Investor Relations Division at Invest@lcygroup.com
Q

What is LCYs fiscal year?

A
Our fiscal year end is December 31.
Q

Where can one find stock quotes on the web site?

A
This information can be found in the stock quotes section.
Q

Where can one find historical financial information on the web site?

A
This information can be found in the financial information section.
Q

When does LCY release monthly revenue?

A
Based on Taiwan Stock Exchange regulation, LCY is required to announce monthly revenue by 10th of the following month. This information can be found in the monthly revenue section.
Q

When is LCY Annual Shareholder Meeting?

A
Regular meeting of shareholders shall be convened within six months after close of each fiscal year, unless otherwise approved by the competent authority for good cause shown.

Please click Contact Us if any question, we will reply you as soon as possible.

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